At GEMBGLOW, we prioritize seamless delivery for your curated fashion and accessory selections. Our team meticulously processes all orders within 1-2 business days, ensuring your carefully chosen items—from delicate jewelry to versatile footwear and statement apparel—are packaged with care. We partner with trusted carriers to maintain reliability across every shipment.

Processing times may vary slightly during peak seasons, but most orders are dispatched within 48 hours. Delivery durations depend on your location and selected shipping method. While transit delays occasionally occur due to carrier logistics or unforeseen circumstances, we proactively monitor high-priority shipments to minimize disruptions.

We offer tiered shipping options tailored to your order value:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may be excluded. During checkout, our system will confirm availability for your address. For inquiries about specific destinations, contact our support team.

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier details. Monitor your package’s progress directly through the carrier’s portal or via our Order Status page. Notifications are sent at key milestones, including dispatch and out-for-delivery updates.

While rare, delays can occur due to weather, customs inspections, or carrier backlogs. If your tracking hasn’t updated for 5+ business days or the estimated delivery window has passed, email [email protected] with your order number. We’ll investigate and escalate with the carrier, offering solutions such as reshipments or refunds where applicable.

International orders may incur customs fees determined by your local authorities. These charges are the customer’s responsibility and are not included in our pricing. We declare all items accurately to avoid clearance delays. For estimates, consult your country’s import tax calculator before ordering.