Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Please note that certain items are non-returnable, including perishable goods, personalized/customized products, and items marked as final sale. Shipping costs are non-refundable unless the return is due to our error.

Refunds

Approved refunds will be processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

If you received a damaged, defective, or incorrect item, we will cover the return shipping costs and process a full refund including original shipping fees. In such cases, please contact us immediately with photographic evidence of the issue.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the transaction.

If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and payment details. We will investigate the matter and provide you with an update within 3 business days. In cases where the refund was issued but not received, we will work with our payment processor to trace the transaction.

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